Terms & Conditions

Terms and Conditions of Service

Please ensure that you have read and understood the terms and conditions below. This document forms part of the agreement for makeup services between you and Rochelle O’Brien. You are required to sign and date the booking form confirming your agreement to these terms and conditions.

The Trial

A mutually convenient time for the trial will be arranged between the parties to take place at Rochelle’s studio or your location. Trials are carried out on weekdays during school hours or at weekends by prior arrangement and to fit around current wedding bookings. It may occasionally be necessary to change the date of a trial that has already been agreed and every attempt will be made to accommodate another date that is convenient.

Once you are happy with the make-up design, Rochelle will ensure that a detailed record of all cosmetic products used in the trial are recorded for her own personal use. Before and after photographs will be taken for Rochelle’s record. These photographs are for Rochelle’s use only and will not be forwarded to you. You may take your own photographs at the trial. On the wedding day it may be occasionally necessary for Rochelle to deviate from the precise design as was agreed at the trial. This could be as a result of a change in your skin tone (due to the addition of a tan, for example), skin type (from oily to dry, for example) or simply as a result of the creative nature of the task.

Any agreement for hair services must be entered into with the stylist and completely separately from this agreement. From time to time, Rochelle may make recommendations as to the suitability of a certain stylist, but she is in no way liable for their performance, or lack thereof.

It is your responsibility to notify Rochelle of any health complaint, skin complaint or sensitivity to any part of your face or body that you are aware of at any time that the application of cosmetic products is due to commence. It is also your responsibility to ensure that any member of your party requiring make-up services supplies Rochelle with the same information. If you (or any of your wedding party requiring make-up services) are suffering from any complaints or sensitivities, Rochelle may be unable to apply cosmetic products including (but not exclusive of) make-up to the eyes, face, lips or body or skincare products such as moisturisers, cleansers or toners unless you produce a letter from your doctor expressly authorising the application of these products. Rochelle’s decision in these circumstances is final.

Rochelle reserves the right to refuse to apply cosmetic products to any person whom she suspects of suffering from a health or skin complaint or sensitivity.

It is your responsibility to notify Rochelle of any known allergies or sensitivities to any cosmetic brand (including skin and face care products and make-up). This includes all members of your party who are receiving make-up/cosmetic application.


Thirty Five miles of travel each way is included in the prices. After this allowance, mileage is charged at 50p per mile each way and applies to the trial and the wedding day.

The Wedding Day

Rochelle will arrive at the location for bridal preparation at the agreed time. For the makeup area, Rochelle requires a room with good natural lighting (failing that, space near a window) to set up her workstation. A table or space to set out the makeup kit will be needed also. Rochelle will aim to have the bridal party’s makeup finished one hour before the ceremony time. Rochelle has a strict no smoking policy and will not be required to work in a room where people are or have been smoking.


At the time of making a booking, a deposit of £100 will be taken by cash, bank transfer or cheque. This covers the cost of your trial and is non-refundable in all circumstances. Any extra adults having a trial at the same time as the bride can make a payment in cash on the day of the trial.

Following the trial, you have 7 days to confirm your booking for the wedding day. If no confirmation is received within those 7 days, it will be assumed that you no longer wish to book Rochelle for the wedding day and the date will be released.

Following your confirmation that you wish to book Rochelle for your wedding day an invoice will be issued by email for the whole wedding day balance and is due within 7 days of the date of the invoice. Payment can be made by cheque or bank transfer.

If there are any additions to the services required an additional invoice will be issued as and when Rochelle is notified of those additions.

If there are any less services required on the wedding day than have already been paid for (for instance if the number of people requiring makeup reduces for whatever reason) there are no refunds given in respect of that person.

Once the balance has been settled in full, there are no refunds given. The only exception is if the wedding is cancelled (in which case a letter from the wedding venue confirming the same will be required) AND Rochelle manages to fill the wedding date with another booking.

Please note that Rochelle cannot accept any payments on the wedding day and if members of your bridal party are making payment for makeup services, it is the bride’s responsibility to collect payment and forward to Rochelle when the final balance is due.

Cancellations by Rochelle O’Brien

In the unlikely event that Rochelle is unable to attend your booking due to sickness, injury, personal emergency or any other circumstance beyond her control, she will endeavour to find a replacement make-up artist of a similar standard. This cannot, however, be guaranteed. If Rochelle is unable to find a replacement makeup artist, you will receive a full refund of monies paid, less the trial cost.

Cancellations by you
Cancellations by you
Once a deposit and booking form is received from you, Rochelle will reserve your wedding date in the diary and all other enquiries for work that day will be turned away as Rochelle only books one wedding per day.
Should you wish to cancel your booking with Rochelle, the following cancellation policy applies:
Cancellations six months or more before the wedding – loss of deposit.
Cancellations between three and six months of the wedding – 50% of the total amount of services indicated on the booking form will be payable, not including the deposit already paid.
Cancellations within three months of the wedding date – payment in full for the services indicated on the booking form.


Rochelle will take pictures on the wedding day of the finished makeup if time allows. These pictures may or may not be used on Rochelle’s website www.rochelleobrien.co.uk, as part of a showreel which may or may not be used on YouTube, FaceBook or any other advertising which Rochelle undertakes. By signing these terms and conditions you are confirming that you have no objection to your photos being used in this way. If you object to your pictures being used, please contact Rochelle in writing.


Rochelle O’Brien is not an insurer or a guarantor and disclaims all liability in such capacity. If you are seeking a guarantee against cancellation, loss or damage you should obtain appropriate insurance.

All services are conducted on the basis of the information, documents and/or photographs provided by you. Services are for the benefit of you and anyone who you choose to provide services for under this contract. Rochelle is not liable to you or any third party for any actions or omissions outside the remit of the service supplied. Nor is she liable for any problems arising as a result of unclear, erroneous, incomplete, misleading or false information supplied. Rochelle is not liable for any delayed, partial or total non-performance of the services arising directly or indirectly from any event outside her control including your failure to comply with any of your obligations.

Rochelle’s liability in respect of any claim for loss, damage or expense of any nature, shall in no circumstances exceed the costs of services she has been contracted to provide.

If any one or more provisions of these Terms and Conditions of Service are found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired by this.

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